Customer Experience is Your Competitive Edge
Customers Expect a Digital Environment Where Data Automatically Syncs Across Devices and Channels, and Interactions are Fast and Easy.
Customers Expect a Digital Environment Where Data Automatically Syncs Across Devices and Channels, and Interactions are Fast and Easy.
Digital payment capabilities enabled by APIs allow insurers to provide speed, convenience and choice. Insurers are enabled to manage the entire payment process with less cost, faster settlement, and more efficiency. One Inc enables insurers to deliver on their brand promise to provide a secure and superior customer experience in ANY situation. It provides insurers with the ability to give their customers what they want and expect: choice, speed and convenience.
To stay competitive, insurers need an enterprise-wide digital platform that leverages cloud technology and APIs to enable agility and scalability. They need the significant benefits and operational efficiencies that a robust digital payment platform can provide. With the right technology infrastructure and value-added strategic partnerships, insurers can deliver a unified omnichannel customer experience.
We understand insurance because it our business too. We utilize our insurance expertise to drive customer value.
Our flexible and configurable platform leaves no workflow out of scope and provides a single enterprise solution.
Our comprehensive and holistic approach to payments focuses on insurance workflow optimization.
We provide the industry’s most robust portfolio of digital payment options, including ACH, all major credit/debit cards, Venmo, PayPal®, Apple Pay®, and Google Pay™.
Inbound premium payment preferences are able to be saved to disburse outbound funds, enabling a frictionless customer experience.
Insurers can proactively reach out to the insured during key policy/claims events, such as cancellation or payment due notifications.
We deliver automated multi-party payment authorization and approval workflows with adjuster-owned dispute resolution, even for the more complex payments that include 3rd parties and vendors.
Our vendor, lienholder and lender networks deliver specialized insurance payments digitally. Insurers can close total loss claims up to 10 days faster and reduce payment cycle time to less than 24 hours.
Our billing, premium, and claim system integrations reduce implementation risk and deliver speed to market.
Insurers retain the ability to use their existing bank accounts, instead of establishing new accounts.
Our Treasury Suite delivers the ability to report and reconcile all in one location—with custom searches, an intuitive dashboard, and underlying data capabilities.
Our premium payment modal and digital engagement tools allow insurers to build, test and deploy within minutes using no code, providing speed to market with less resources.
77%
Insurers Prioritize Digital Transformation to Meet Customer Expectations
2020 Celent Study
"Approximately 40% of our claim payments in 2019 reached our customers through methods other than check. We have cut claim payment issues to receipt time by five days, and realized over $1 million in cost savings. The flexibility and speed of the ClaimsPay® platform meets customers' needs and expectations, helping us to deliver on The General's mission to make life easier for our customers. The customer feedback has been outstanding!"
- Molly Cook, Claims Director , The General
"This has been a great learning opportunity that we have benefited from with an increased understanding of all our customers that also came with a seven figure cost savings. We set an overall vendor digital adoption rate goal of 75% and we are extremely close to reaching that goal, which is tremendously encourgaing for us as a future-focused insurer and fuels drive for innovation and growth"
- Tom Hawkins, Claims Director , West Bend
"We look for true partnership and it was clear from our initial conversations that One Inc understood our business, our needs, and those of our customers. Their comprehensive solution integrates all insurance-specific workflows, and we could offer a wide variety of payments options."
- Susan Cavanagh, AVP of Claims , Western National Insurance
Due to their frequency, premium payments are the greatest opportunity for customer interaction. Monthly billing alone equals 12 customer interactions annually.
Due to their importance, claim payments are the most critical to the customer experience – the ‘moment of truth’ when an insurer must quickly make their insured whole again.
