11 minute read
How Insurers Can Set Themselves Apart by Embracing Customer Centricity
To improve customer experience, retention, and profits, insurance carriers are beginning to tap into the power of customer centricity.
9 minute read
One Inc, a Leading Digital Payments Platform in Insurance, Announces New Board Chairman to Propel Next Growth Phase
One Inc announced it has appointed insurance technology industry veteran Scott G. Stephenson Chairman of the Board of Directors.
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9 minute read
Voice of the Customer: Asking, Listening & Loyalty
People are sharing their customer experiences, and others are listening. Insurers that want to boost customer loyalty should be listening, too.
8 minute read
How Insurance Customer Experience Can Fuel Growth
Insurers are competing for market growth. The key to success may lie in delivering in a positive customer experience.
9 minute read
5 Ways to Optimize Your Transformation Initiatives
Optimizing transformation initiatives by effectively managing the people side of change increases ROI, delivers customer value, and improves outcomes.
10 minute read
Customer Journey Mapping: Meeting Insurance Customers Where They Are
Insurers need to pay attention to the end-to-end customer journey if they want to optimize the customer experience, increase retention, and stay competitive.
7 minute read
The Four C’s of a Modern Customer Experience
Policyholder retention is increasingly challenging. However, the four C’s of customer service can help. Find out how these strategies work in insurance .
6 minute read
Four Mobile Trends to Improve the Customer Experience in Insurance
Check out these four modern mobile trends that allow insurance providers to better engage with policyholders and improve the customer experience.
8 minute read
Claims: A Make-or-Break Moment for Insurers
Find out how to make the claims experience as positive as possible, maximizing the opportunity to earn your customer's loyalty.
10 minute read
What is an Insurance Ecosystem (Part 2)
Check out these examples of the insurance ecosystem in action, and learn about how this new business model can benefit both insurers and policyholders.
6 minute read
What is an Insurance Ecosystem? (Part 1)
Insurance ecosystems are quickly becoming a top trend in the industry. Get the definition and learn the key benefits of this powerful business model.
7 minute read
Reduce Policyholder Churn by Improving the Claims Experience
In insurance, the competition is steep. Find out how to keep policyholders happy and reduce churn with just a few quick adjustments to your claims process.
11 minute read
How to Reach 6 Generations of Policyholders
How does your insurance company rate among the generations? Learn what Gen Z, Millennials, Gen X, Boomers, and earlier generations value most in a brand.
6 minute read
3 Strategies to Improve Customer Engagement in the Insurance Industry
Find out to engage policyholders through personalized communication, insurance products, and automated processes, creating a positive customer experience.
7 minute read
Building Trust in the Insurance Industry Through Transparency
Learn how to build trust with your policyholders and prospects through transparent processes, from quotes to products to data security.
14 minute read
How to Personalize Insurance Marketing for Better Results
Find out how insurers can personalize marketing through data and analytics to effectively connect with policyholders throughout the customer journey.
7 minute read
Amazon and Insurance: Could One-Click Coverage Be Right Around the Corner?
Amazon may soon enter the insurance market in India and the UK. Is the United States next? Find out how to prepare your company to stay competitive.
8 minute read
Mission Critical: Customer Retention vs. Acquisition in Insurance (Part 1)
How can insurance companies get more sales? Find out how focusing on your current policyholders leads to more growth than customer acquisition alone.
10 minute read
Mission Critical: Customer Retention vs. Acquisition in Insurance (Part 2)
Insurance is a high-churn industry, and many consumers just want the lowest price. Find out how to turn your policyholders into loyal brand advocates.
9 minute read
Customer Satisfaction Strategies Used by Top Auto-Insurance Companies
Find out what the top 5 insurance companies have in common, and how you can use similar strategies to benefit your own policyholders.
7 minute read
The Role of Customer Experience in Insurance Payments
At insurance companies, payments used to be considered a Finance and IT matter. Now, payments is a big part of the Customer Experience (CX) discussion.
7 minute read
Making Insurance Bill Payment a Policyholder Priority
How do today's consumers prioritize their home and auto premiums payments? Learn how digital engagement can policyholders prioritize their insurance bills.
9 minute read
How Amazon is Changing the Insurance Industry
Amazon has set a high bar for consumer expectations. Learn what kind of customer experience keeps today's policyholders loyal to their insurance providers.
4 minute read
Are You Treating the Payments Process as a Customer Experience?
Many insurers simply do not view payment processing as an opportunity to improve customer experience, and to improve operational efficiency and costs.