Reinvention is underway in the life insurance sector, fueling a fresh dedication to innovation and expansion. Every facet is undergoing dynamic transformation, from underwriting to customer relationship management to payments. However, to realize ROI and ensure sustained success, insurers must tackle legacy system hurdles and cater to a digitally adept population. In a sector characterized by narrow profit margins, cutting expenses and optimizing operations are crucial.
Payments represent the insurer's most frequent and critical interaction with policyholders—an unparalleled chance to provide a seamless, frictionless customer experience that increases retention and drives growth.
Join Kevin Ostrander, Chief Revenue Officer at One Inc, Samantha Chow, Global Head, Life Insurance, Annuities, and Benefits at Capgemini Financial Services, and Lisa Wardlaw, Founder and President of 360 Digital Immersion as they explore the challenges and opportunities of the evolving Life & Annuities insurance landscape and what insurers must consider as they move forward.