Payment Transformation: How Digital Are You?

As insurers accelerate their transformation efforts to meet ever evolving customer expectations, digital payments have moved to the forefront.  Recent studies have shown that customers are increasingly willing to switch insurance providers based solely on digital offerings and payment methods.  Having such a significant impact on customer retention, payments hold considerable importance.  Today’s policyholders want more than just digital offerings.  They want and expect a truly seamless and personalized digital payment experience.