Christopher Ewing, CEO, Founder and Director, One Inc Insurers have long been talking about eliminating checks, but complex claims payment issues have hindered digital progress over the years. Once the pandemic hit, insurers were forced to confront these complications and find quick solutions, quite literally overnight. It wasn't easy, but as with so many other business processes, the need for immediate change has driven an incredible and impactful response, thanks to the coordinated efforts of insurers, policyholders, digital payment providers, and other industry vendors. In this session, Chris Ewing of One Inc will review the challenges, frustrations, and ultimately the successes in this rapid transition to digital payments, exploring the gains that have been made and the considerable work that is still to be done.