West Bend Case Study

Improving Operational Efficiency and Meeting Customer Expectations

With customer expectations being shaped by their experiences in other industries such as e-commerce, West Bend Mutual Insurance Company knew they needed to accelerate their digital claim payment strategy. Not
only did they want to provide rapid claim disbursement, they also wanted to give customers more flexibility, convenience, and ultimately, more control. And if they were to continue to innovate and grow, it was important
that West Bend also reduce expenses and gain operational efficiencies to help streamline processes.

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