Founded in 1996, North American Risk Services (NARS) is a national third-party claims administrator (TPA) serving a diverse portfolio of insurance programs across industries. NARS is dedicated to providing exceptional claims management with a steadfast focus on delivering value-driven results to clients and claimants through operational excellence and innovation.
Paper checks were expensive and delayed payment cycles, negatively affecting customer satisfaction and increasing operational costs.
Managing a high volume of vendor payments—more than 80% of their total claims payment volume—added significant strain to the payment process.
Outdated payment methods lacked transparency and flexibility, creating an urgent need for streamlined, digital-first alternatives to meet claimant and client expectations.
NARS collaborated with One Inc to transform its claims payment process through the implementationof the ClaimsPay® digital payments platform. This partnership enabled NARS to achieve:
Digital payment automation streamlined workflows and eliminated reconciliation delays, helping NARS meet the demands of a growing client base.
Transitioning to digital platforms cut paper check costs drastically, yielding an annual savings of $300,000, which directly benefits NARS’s bottom line.
Accelerated payment cycles reduced claims processing times, minimized loss adjustment expenses, and contributed to better claimant satisfaction.
The partnership with One Inc has positioned NARS as a frontrunner in claims payment innovation. Since adopting the ClaimsPay platform in March 2023, NARS has experienced a 70% increase in insurer volume and continues to onboard new clients with ease, managing scalable growth effectively. Looking forward, NARS remains committed to enhancing customer and claimant experiences with cutting-edge technology, supported by One Inc’s powerful solutions.
By leveraging digital transformation in its claims payment processes, NARS continues to lead the way in efficiency, transparency, and client satisfaction, setting a new standard for excellence in the claims administration industry.
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Customers want the speed and convenience of digital claim payments. When offered payment choice, 97% of our claimants select a faster digital payment.
And greatly reducing our check volume has resulted in a cost savings of $300k annually.
—Sean Cwalinski, Accounting Manager, North American Risk Services