Improved customer experience and automated communication have enabled a higher level of customer service and increased policy retention
August 11, 2016
Irving, Texas and Folsom, California
Celestite Holdings, a U.S. Property/Casualty (P&C), holding company for insurers and reinsurers, and One, Inc., the leading provider of cloud-based insurance software, today announced that Aggressive Insurance has gone into production on One, Inc.’s ProcessOne® to manage its payment processing and daily cash reconciliation, ContactOne™ to increase policy retention via automated calling and messaging, and PortalOne™ to provide omni-channel payment and policy access.
Celestite Holdings Companies, the parent company of Aggressive Insurance, Continental Insurance, Tejas Seguros, Star Canyon Insurance, Aggressive Motorcycle and Racing, Celestite Re and ISOpay, manages insurance products, reinsurance, consulting, policy issuance and payment systems on behalf of insurance and reinsurance companies, serving both producers and policyholders across the USA and internationally.
“We wanted to offer our insureds a modern customer experience by simplifying the payment process with an improved user interface and enhanced communication options,” said Lauren Moore, COO, Aggressive Insurance. “The combination of One, Inc.’s solutions and our insurance products is a winning one and has helped us to exceed the expectations of our agents and insureds.”
The combined power of ProcessOne®, ContactOne™ and PortalOne™ has enabled Aggressive Insurance to:
- Increase customer retention through automated reminders of policy cancellation and expiration notification via voice, text, or email, along with simplifying the payment and reinstatement process;
- Offer recurring credit card payments to their insureds in a data secure environment;
- Provide a modern customer payment experience via an intuitive user interface, real-time payment posting, and the ability to access their insurance information through any channel or device
- Streamline workflow for their staff through automated payment processing and routing; and
- Greatly reduce the scope of PCI compliance.
“We’re very happy to see Aggressive live and in production on our payment suite,” said Christopher W. Ewing, President & CEO, One, Inc. “Our focus at One, Inc. is on the success of every customer and how we can deliver ROI from day one.”
One, Inc.'s InsureOne™ suite of software enables carriers and agencies of all sizes to streamline processes and increase efficiency in each area of their organization. Our scalable, integrated solutions are engineered to optimize data and provide value. One, Inc.’s InsureOne suite includes PolicyOne™ (policy administration), ClaimsOne (claims management), ProcessOne® (payment processing and reconciliation), PortalOne™ (web-based credit card payment portal), ContactOne™ (IVR and customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management and CRM), SalesOne®(marketing representatives management and CRM software), LeadsOne™ (lead management), CampaignOne™ (campaign management) and DataOne® (business intelligence and reporting).
ABOUT CELESTITE HOLDINGS
Celestite Holdings, headquartered in Dallas, TX, operates multiple insurance programs in several Southwestern states. Celestite began writing non-standard auto policies in Texas with its initial program in 2007 and has since expanded to additional states and programs. The Company works on behalf of insurers and reinsurers to market, underwrite coverage, manage claims and administer virtually all traditional insurance company functions.
About One, Inc.
One, Inc. provides an integrated cloud-based platform designed to make it effortless to manage your business. We bring together core functions combined with data and analytics, CRM, payment processing and agency management—all in ONE modern solution—to provide a seamless approach to the customer experience. For more information, please visit www.oneincsystems.com
