13 minute read
Generational Preferences and the Insurance Industry’s Digital Disconnect
As P&C insurance companies continue their digital transformation, they need to keep generational preferences in mind.
9 minute read
Voice of the Customer: Asking, Listening & Loyalty
People are sharing their customer experiences, and others are listening. Insurers that want to boost customer loyalty should be listening, too.
9 minute read
The Next Frontier in Insurance Policyholder Data and Personalization
Customer data is an extremely valuable asset for carriers across the insurance value chain. Here’s how data and personalization can benefit both the policyholder and insurer.
9 minute read
Digital Engagement Engenders Transparency & Trust
How can insurers quickly improve customer relationships and trust levels? By improving the quality and frequency of their digital customer engagement.