7 minute read
Reduce Policyholder Churn by Improving the Claims Experience
In insurance, the competition is steep. Find out how to keep policyholders happy and reduce churn with just a few quick adjustments to your claims process.
11 minute read
How to Reach 6 Generations of Policyholders
How does your insurance company rate among the generations? Learn what Gen Z, Millennials, Gen X, Boomers, and earlier generations value most in a brand.
6 minute read
3 Strategies to Improve Customer Engagement in the Insurance Industry
Find out to engage policyholders through personalized communication, insurance products, and automated processes, creating a positive customer experience.
7 minute read
Building Trust in the Insurance Industry Through Transparency
Learn how to build trust with your policyholders and prospects through transparent processes, from quotes to products to data security.
14 minute read
How to Personalize Insurance Marketing for Better Results
Find out how insurers can personalize marketing through data and analytics to effectively connect with policyholders throughout the customer journey.
7 minute read
Amazon and Insurance: Could One-Click Coverage Be Right Around the Corner?
Amazon may soon enter the insurance market in India and the UK. Is the United States next? Find out how to prepare your company to stay competitive.
8 minute read
Mission Critical: Customer Retention vs. Acquisition in Insurance (Part 1)
How can insurance companies get more sales? Find out how focusing on your current policyholders leads to more growth than customer acquisition alone.
10 minute read
Mission Critical: Customer Retention vs. Acquisition in Insurance (Part 2)
Insurance is a high-churn industry, and many consumers just want the lowest price. Find out how to turn your policyholders into loyal brand advocates.
9 minute read
Customer Satisfaction Strategies Used by Top Auto-Insurance Companies
Find out what the top 5 insurance companies have in common, and how you can use similar strategies to benefit your own policyholders.
7 minute read
The Role of Customer Experience in Insurance Payments
At insurance companies, payments used to be considered a Finance and IT matter. Now, payments is a big part of the Customer Experience (CX) discussion.