7 minute read
The Role of Customer Experience in Insurance Payments
At insurance companies, payments used to be considered a Finance and IT matter. Now, payments is a big part of the Customer Experience (CX) discussion.
13 minute read
Revolutionizing Insurance Payments: A Unified Approach
Unifying inbound and outbound payments improves operations, from premium collection to claims disbursements, and boosts policyholder satisfaction.
7 minute read
Making Insurance Bill Payment a Policyholder Priority
How do today's consumers prioritize their home and auto premiums payments? Learn how digital engagement can policyholders prioritize their insurance bills.
9 minute read
How Amazon is Changing the Insurance Industry
Amazon has set a high bar for consumer expectations. Learn what kind of customer experience keeps today's policyholders loyal to their insurance providers.
6 minute read
Why Insurers are Dumping Generic Payment Processing
Insurers are replacing generic payment providers with insurance-specific solutions. Learn how to use payments as part of your customer retention strategy.
4 minute read
Are You Treating the Payments Process as a Customer Experience?
Many insurers simply do not view payment processing as an opportunity to improve customer experience, and to improve operational efficiency and costs.