The claims experience is the ‘moment of truth’ for policyholders and has a direct correlation to customer retention and renewal. As the final step in the end-to-end claims experience, the outbound claim payment process must be part of any effort to optimize and digitize claims.
By offering a modern and easy-to-use payment process, carriers can enhance the customer experience, reduce costs, improve operational efficiency, and safeguard disbursements from disruption.
To learn more about how modern payment technology is creating a better insurance claim experience, download our whitepaper in collaboration with J.P. Morgan Payments.
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